Privacy Policy
Hornby Hobbies Limited is committed to protecting your privacy and to do its utmost to ensure that all personal and transactional information is protected to the highest standards.
Data Protection
We are a registered data user under the Data Protection Act.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and relevant consumer legislation.
Information that you supply is held securely and strict security procedures are followed to prevent unauthorised access. We will not sell, trade or rent your personal information to others unless you authorise us to do so.
We treat any information you give us confidentially. We may share the information you provide us with our associated companies & suppliers (Such as delivery companies) that provide additional services, some of whom may be in other countries. We may do this so they can manage your account & order and to help us develop and improve our products and services.
Your information
Hornby Hobbies Ltd, which you as a data subject entered an agreement by using the website will be the controller for the user’s data
We may collect and process the following data about you: Details of transactions you carry out through our website and of the fulfillment of your orders; information that you provide by filling in forms on our website, including, but not limited to, the information provided at the time of requesting or subscribing to any service, uploading material or becoming a registered user or if you enter any competition or promotion sponsored by us; information from surveys that we use for research purposes if you choose to respond to them; communications you send to us, for example, to report a problem with or submit a comment regarding our website; and details of your visits to our website; including, but not limited to, traffic data, location data and the resources that you access.
Uses made of your information
We (and our representatives) may hold your personal details in order to process your order and/or maintain your account and/or for research purposes.
We may also use your details to send you further information on our products and services, to keep you up-to-date on goods, services, and promotional offers you may be interested in or for research purposes If you prefer not to you have the right to ask us not to process your personal data for marketing purposes.
You can exercise your right to prevent such processing by checking or un-checking (as directed) certain boxes on the forms we use to collect your data or by following the unsubscribe link on any marketing emails we send you. You can also exercise the right at any time by contacting us.
You should be aware that if we are requested by the Police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information, we are entitled to do so.
Your rights
The General Data Protection Regulations (GDPR) gives you the rights detailed below.
- Right to be informed
The data subject has the right to be informed of any data stored about them. The data subject has to explicitly consent to the use / storage of the data.
- Right of access
The data subject has the right to access any data stored about them.
- Right to rectification
The data subject has the right to rectify any errors in the data stored about them.
- Right to erasure
The data subject has the right to have their data removed.
- Right to restrict processing
The data subject has the right to have their data only used for the agreed purpose.
- Right to data portability
The data subject has the right to have their data sent to them in a common format, so they can move it elsewhere.
- Right to object
The data subject has the right to object to the use of their data for users that have not been agreed to.
- Rights regarding automated decision making
The data subject has the right to disagree with any automated decision making processes or automatic profiling.
Use of Cookies
We use Cookies to keep track of your current shopping session to personalise your experience.
About cookies
Cookies are files stored in your browser and are used by most websites to help personalise your web experience. Some features on this site will not function if you do not allow cookies. Click each category for more information on the cookies this website uses.
Compliance cookie
This cookie is set with the assumption that you consent with the use of cookies on this website and will be used to hide this message following your initial visit.
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Analytics cookies
These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.
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Third party cookies
We use a number of social media tools to enhance visitor interaction on our site. If you already use these platforms their cookies may be set through our website. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevent to your interests. If you do not use such platforms then our site will not place these cookies on your device.
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Facebook cookies: _e_0ITr_10, _e_bWDI_21, _e_bWDI_22, _e_bWDI_23, _e_bWDI_24, _e_CTMK_0, _e_CTMK_1, _e_CTMK_2, _e_e6Yv_0, _e_e6Yv_1, _e_e6Yv_2, _sm_au_d, act, c_user, c_user, datr, e, L, L, lu, presence, reg_ext_ref, reg_ext_ref, reg_fb_gate, reg_fb_gate, reg_fb_ref, reg_fb_ref, sct, sct, wd, x-referer, xs, xs
Google cookies: _e_0ITr_10, _e_bWDI_21, _e_bWDI_22, _e_bWDI_23, _e_bWDI_24, _e_CTMK_0, _e_CTMK_1, _e_CTMK_2, _e_e6Yv_0, _e_e6Yv_1, _e_e6Yv_2, _sm_au_d, act, c_user, c_user, datr, e, L, L, lu, presence, reg_ext_ref, reg_ext_ref, reg_fb_gate, reg_fb_gate, reg_fb_ref, reg_fb_ref, sct, sct, wd, x-referer, xs, xs
Microsoft cookies: MC1, WT_FPC
Site & Payment cookies:
| COOKIE name | COOKIE Description |
|---|---|
| ^_fbp$ | Facebook Inc |
| ^_fbc$ | Facebook Inc |
| ^-ga$ | Google LLC |
| ^_gat_UA-.* | Google LLC |
| ^_gid$ | Google LLC |
| dsq__ | Disqus Inc |
| __TAG_ASSISTANT | Google LLC |
| ^_hjid$ | Hotjar LTD |
| ^_hjSessionResumed$ | Hotjar LTD |
| ^_hjTLDTest$ | Hotjar LTD |
For further details of how Google uses information from our sites, please visit Google Privacy & Terms.
How to contact us
If you have any questions about our online privacy policies or procedures, please contact us. We are prepared to address any concerns you may have about the privacy, safety and appropriateness of any material you see on our website.