Returns and repairs

 

How do I return a product within the UK?

This returns procedure is for goods purchased in the UK from the Hornby website only. For all other UK returns please contact your retailer.

 

Faulty or damaged goods can be returned for full credit or replacement.  To receive a Returns Authorisation Number, telephone the Customer Services team on 01843 233525 and quote your customer details. Alternatively, email Customer Services at customerservices.uk@hornby.comOnly returned items with a supplied Returns Authorisation Number will be accepted.

You may return unwanted goods for credit within fourteen working days of receipt for full credit to your original payment method. Credit will only be given if the goods are returned to us in a saleable condition with all packaging, components, labels, leaflets and instructions.

Repack the goods securely. It is in your interest to obtain Proof of Posting as we cannot be held responsible for non-delivery of goods to our address without it.

On receipt of the goods we will credit the original payment method with the value of the returned goods.

This policy does not affect your statutory rights.

 

Returned goods should be sent to:

 

Returns Department

Hornby Hobbies Ltd

Lakesview Business Park

Units 5 – 10

Sparrow Way

Hersden

CT3 4JQ

 

 

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How do I return a product from outside the UK?

This returns procedure is for goods purchased  for delivery outside of the UK from our website only. For all other returns please contact your retailer.

For faulty or damaged goods, please email us at customerservices.uk@hornby.com for advice.

Unwanted goods can be returned for credit within fourteen working days of receipt for full credit to your original payment method. Please email us at customerservices.uk@hornby.com for advice.

Full credit will only be given if the goods are returned to us in a saleable condition with all packaging, components, labels, leaflets and instructions. We reserve the right to reduce the amount of refund if the goods are not in saleable condition.

Only returned items with a supplied Returns Authorisation Number will be accepted.

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Repairs

We offer a repairs service for certain Hornby and Scalextric products. Please call Customer Services on 01843 233525 or email customerservices.uk@hornby.com for advice and pricing details.

If Customer Services confirm that your item is suitable for repair, it should be sent to:

 

Repairs Department

Hornby Hobbies Ltd

Lakesview Business Park

Units 5 – 10

Sparrow Way

Hersden

CT3 4JQ

 

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